Privacy Policy

The kind of information we collect

Sierra Lago Resort & Spa collects information from our guests and visitors to our websites in order to provide a service that meets your needs. Information may be collected to complete reservation or information requests, purchase products or services, register for partner programs, send job applications, respond to communications, meet your personal preferences, work with third parties, use our applications on your devices, or facilitate sending a message to a friend.

The type of personal information we collect may include your name, personal and professional address and email addresses, phone and fax numbers, credit card details, date of birth, gender and information related to your lifestyle, such as room preferences, leisure activities, names and ages of children, and other useful information necessary to fulfill special requests.

Sierra Lago Resort & Spa may also collect information that is not considered personally identifiable, such as your use of our websites, communication preferences, travel habits, integrated data related to your lodgings and responses to promotional offers and surveys.

To better protect your information, you should not include credit card information in electronic communication unless it is specifically requested in order to process a reservation or transaction.

Collection and use

As standard practice we do not ask for information unless we need it or intend to use it. Some of the main reasons we collect information include: to provide services such as processing a transaction; to send marketing communications related to products and services offered by Sierra Lago Resort & Spa and its partners; and to conduct market research via surveys.

You can choose not to receive commercial emails or surveys from Sierra Lago Resort & Spa at any time by clicking the link included in our communications or by contacting us directly. You always have the choice not to submit your information or to decide what communications you want from us.

Processing and disclosure

In most cases, the information you provide is added to our database. As standard practice, Sierra Lago Resort & Spa does not sell, rent, or give physical possession of our database to third parties outside the Sierra Lago Resort & Spa system. However, we may disclose your personal data when we have your consent, when necessary to provide products or services you want, when service providers acting on our behalf require it, in the event of a merger or acquisition, to comply with legal obligations, or in case of emergency.

Consent

As part of our commitment to keeping you informed, we may send correspondence or emails, or communicate by phone or other means to notify you of new products and services, special offers, events or relevant information. You have the option to stop receiving these communications by following the directions in our emails or by contacting us directly.

In some cases, your consent may be implied from the nature of the service requested or transaction undertaken. In certain cases we will request your explicit consent to collect information considered confidential under certain data protection laws.

Access to personally identifiable information

In order to ensure that your information is accurate and updated, we urge you to regularly review and update it as appropriate. To prevent unauthorized disclosure of your information, you may be asked to provide proof of your identity along with a completed application. Some information may be kept in back-up or log files due to technical constraints or legal requirements.

Security

Sierra Lago Resort & Spa recognizes the importance of securing your information and constantly reviews and enhances our security standards and procedures. All websites and servers owned by Sierra Lago Resort & Spa have safety measures to help protect your information, including password controls, firewalls and SSL encryption.

Online technologies and cookies

Sierra Lago Resort & Spa and its business partners may use cookies and web beacons to collect information about you while visiting our websites. A cookie is a small text file stored on your device that helps us provide a personalized service. Sierra Lago Resort & Spa cookies are not designed to damage your files or to read the information stored on your computer.

If you prefer not to use cookies, you can set your browser to accept or reject them. Rejecting cookies might hinder certain transactions on our websites. In addition, Sierra Lago Resort & Spa uses web beacons to count visits; this information is used generally and does not contain personal data.

Links to other websites

Sierra Lago Resort & Spa offers links to other websites for your benefit and information, but is not responsible for the content of independent websites or their privacy practices and security measures. We recommend you review the privacy policies of linked websites before disclosing any information.

Children

Sierra Lago Resort & Spa does not try to obtain or wish to receive data directly from minors. In the event that a minor provides us with data without the consent of their parents or guardians, we encourage the parent or guardian to contact us to have the information removed.

Contact

For questions or suggestions regarding our data privacy practices or this Privacy Statement, or if you want to update, modify or cancel marketing communications, you can contact us.

Sierra Lago Resort & Spa. Laguna de Juanacatlan - Mascota, Jalisco, Mexico. C.P. 46900.