What makes Sierra Lago Resort & Spa different from other resorts?

Sierra Lago is a mountain resort surrounded by beautiful forest landscapes, where relaxing away from everyday problems and connecting with nature is a way of life.

What packages are offered at Sierra Lago?

The only package offered is All-Inclusive, which gives access to all the activities, food and amenities available at the resort at no extra cost.

How many cabins are there at Sierra Lago Resort & Spa?

Sierra Lago has 27 cabins, perfect for one to five guests. For larger groups, we have a family cabin ideal for eight people: Casa Lago.

Are there places to swim at Sierra Lago?

Yes. We have a heated pool and an outdoor jacuzzi. Lake Juanacatlán, which is located on the property, is not suitable for swimming.

What are the check-in and check-out times?

Check-in is at 3:00 pm on the day of arrival; check-out is at 12:00 pm on the last day of the reservation.

Is there cell phone coverage at Sierra Lago?

No. Sierra Lago has no cell phone coverage, only Wi-Fi.

Can I buy bottles of liquor at the hotel?

Yes. Bottles of liquor can be purchased at Sierra Lago.

How much do bottles of liquor cost?

The price varies by type of wine. Prices range from $800 to $2,000.

Can guests stay on the property after check-out?

No. Once check-out is complete, guests must leave the property.

What are the opening hours of the restaurants and bars?

Breakfast: 8:30 am to 11:00 am. Lunch: 2:30 pm to 5:00 pm. Dinner: 8:30 pm to 10:30 pm.

Are there special amenities for honeymooners?

Yes. For newlyweds, the cabin is decorated for the special celebration on the day of arrival.

Are there special amenities for birthdays?

Yes. A companion can request that a cake be brought to the birthday guest during one of their meals.

What documents do I need if I am traveling with a minor?

At TAFER Hotels & Resorts, we are committed to preventing and reporting any form of child sexual exploitation. Guests traveling with minors must prove their legal relationship with them through valid official documentation. Guests who cannot do so will not be allowed into the property.

What are the hours for booking dinner at any of the restaurants?

No reservations are needed; the hours are the ones mentioned above.

How are guests' allergies, dietary restrictions or diets handled?

We follow up on the comments you share with us.

Can I order room service from any of the specialty restaurants?

Room service is not available at this time.

What drinks are included?

Whisky, cognac, tequila, rum, vodka, table wine, beer, soft drinks and mixed drinks.

What services does the spa offer?

The Sierra Lago Resort spa has a steam room and massages.

What treatments does the spa offer?

At our spa you will find relaxing and therapeutic treatments, hot stones and facials.

Do I need to bring the same credit card I used to make my reservation?

Yes. According to our policies, all guests who book through the official Sierra Lago website must present the same card used for the purchase, along with a valid official ID, at check-in.

Do you accept cash payments?

No. Sierra Lago has a zero-cash payment policy. We accept other methods, such as credit/debit cards or advance bank transfers.

Can I extend my stay on the website?

No. All extensions must be made and paid for at the front desk. It is not possible to extend your stay through the website.

What payment methods do you accept?

At Sierra Lago, we accept Visa, Mastercard and American Express debit and credit cards, as well as advance bank transfers. Cash is not accepted.

Can I pay for my stay by bank transfer upon arrival?

No. Transfers are not accepted less than 7 days before your arrival.

What measures do you take to protect minors?

We strictly follow current child protection laws. All guests will be asked for ID at check-in.

How can I confirm I am talking directly to the hotel?

We only contact guests through the official phone numbers and email addresses published on our website. We never make contact through unverified channels.

Will I get a better price if I book through your website?

Yes. By booking directly on our website, you will always get the lowest rate guaranteed.

Frequently Asked Questions

Click on each category below to see the questions and answer.

Sierra Lago Resort & Spa is a 40-minute drive from Mascota, Jalisco, in the heart of the forested Sierra Madre.

Sierra Lago does not offer private transportation. Guests must arrive in their own car or by taxi.

Yes. Sierra Lago does not offer private transportation or agreements to take guests to the resort. However, you can get there by taxi from Mascota, Jalisco.

A personal vehicle capable of driving on streets and dirt roads. You can also get there by taxi.

Yes. Guests can take a taxi in the town of Mascota, in the state of Jalisco, which is 40 minutes from Sierra Lago.

Yes. Each cabin has its own parking space. Guests can also leave their car in front of the reception.

To get to Mascota from Guadalajara, take the free highway toward Ameca and follow the signs to Mascota, Jalisco.

To get to Mascota from Puerto Vallarta, take the highway toward the town of Mascota, in the state of Jalisco.

Yes. For assistance, please call: 3883861400.

No. Sierra Lago does not have ATMs.

The drive from Guadalajara to Sierra Lago takes 4 hours.

The drive from Puerto Vallarta to Sierra Lago takes 3 hours.